Return and exchange
Right of Withdrawal
In accordance with Danish law, food products such as coffee and tea cannot be returned, as these goods are not suitable for resale for hygiene and quality reasons.
Other products may be returned within 14 days from the date of shipment, provided that they are returned unused and in their original packaging.
During the withdrawal period, you are responsible for handling the goods with due care. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, and which makes the goods unsuitable for resale.
Refunds in Case of a Valid Withdrawal
If you withdraw from your purchase in accordance with the conditions above, we will refund the payment for the returned goods.
We will also refund standard delivery costs. However, the following costs are not refunded:
additional delivery costs incurred if you chose a delivery method other than the least expensive standard delivery option offered by us
return shipping costs
Refunds will be made within 14 days from the day we receive your notice of withdrawal. We reserve the right to withhold the refund until we have received the returned goods or you have provided documentation that the goods have been returned.
Uncollected parcels / returned shipments
If an order is not collected from a parcel shop or is returned to us due to failed delivery, this does not constitute a valid exercise of the right of withdrawal.
Food products such as coffee and tea are not refunded in cases of non-collection.
In such cases, we offer reshipment of the order subject to payment of a new shipping fee.
For non-food items, a refund of the product price may be agreed upon. Shipping costs are non-refundable.
The customer bears responsibility for the goods from the time of dispatch until delivery or collection has taken place.
Returns
Returned goods must be sent to:
Copenhagen Coffee Lab ApS
Bådhavnsgade 44F
2450 Copenhagen SV
Denmark
We do not accept parcels sent without delivery.
If you wish to make an exchange for a different product, please create and place a new order for the desired product(s). Send the returning product(s) to us as soon as possible to prevent the risk of the desired product(s) becoming sold out. Please let us know by sending an informative e-mail to webshop@cphcoffeelab.com.